AXA Partners
A mobile operations platform for AXA Partners' tow services
Deka Technology developed a driver-facing mobile application and operations back office for AXA Partners, connecting field workflows, location information and operational reporting.
- Primary service
- Software Engineering & Modernization
- Secondary capabilities
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- Field operations
Project overview
- Client
- AXA Partners
- Focus
- Mobile workflow and operational visibility for tow services
- Deka Technology scope
- Glove-friendly mobile interface, operational back office, Google Maps location information, Android and iOS support, and operational KPI capture
- Operational data captured
- Distance to incident, arrival time, photographs and working hours
Challenge
Tow-service operations depend on timely coordination between drivers and operational teams. AXA Partners needed a digital workflow that could support drivers in the field, provide location and order-tracking information to the back office, and capture the operational data required for performance measurement and reporting.
The driver experience also had a practical usability requirement: the mobile interface needed to remain usable while wearing gloves.
Deka Technology role
Deka Technology designed and developed the mobile and back-office components of the solution. The delivery included a glove-friendly interface for tow-truck drivers, Google Maps location information, and support for both Android and iOS.
The operational workflow captured distance to the incident, arrival time, photographs and working hours, giving the back office a structured basis for order tracking, reporting and performance analysis.
Approach
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Field usability
Design a mobile interface around the working conditions of tow-truck drivers.
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Mobile application
Build the mobile application for Android and iOS.
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Operations back office
Develop a back-office environment for operational management.
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Location information
Integrate Google Maps for operational location information.
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Operational records
Capture operational KPIs and supporting records within the workflow.
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Operational insight
Use the collected information to support order tracking, reporting and operational insight.
Outcomes
The archived project source reports an 89% reduction in complaints concerning abandoned tows.
The delivered solution provided a more structured basis for operational performance measurement.
The back office received operational location and order-tracking information.
The collected information supported reporting and operational insight.
Evidence note: The reported result applies only to complaints concerning abandoned tows; the source does not state the baseline, measurement period or calculation method.
Technology
- .NET Core
- React
- React Native
- Google Maps Platform
- Microsoft SQL Server
Deka Technology
Discuss a similar project
Tell Deka Technology about your users, operational process and integration needs through the contact form. We can discuss a mobile workflow for your field teams or service operations.