Banking & Insurance MOBILE
AXA Partners

A Mobile App for Field Teams

How an assistance service provider digitized field operations with a mobile app — raising customer satisfaction by 89%.

89%
Fewer Complaints
100%
Real-Time Visibility
3x
Faster Reporting
THE CHALLENGE

AXA Partners needed a reliable mobile tool for field assistance teams to track service delivery, measure performance, and improve customer satisfaction in real time.

THE SOLUTION

With meticulous planning and modern mobile development (React Native), we built a performant, reliable app with offline capability, GPS tracking, real-time reporting, and customer feedback integration.

1
Discovery
Mapped field team workflows and pain points
2
UX Design
Designed for offline-first and one-hand operation
3
Development
Built with React Native for iOS and Android
4
Rollout
Phased deployment with field team training
TECHNOLOGY STACK
React NativeNode.jsPostgreSQLRedisGoogle Maps APIFirebase
THE RESULT

Precise performance measurement, 89% reduction in customer complaints, and real-time visibility into field operations across all teams.

89% Fewer Complaints
100% Real-Time Visibility
3x Faster Reporting

Deka Technology is a leader in their field, delivering top-notch solutions. Their team is highly professional and responsive.

CFO, AXA Partners Turkey
RELATED CASES
BPM · WORX
Anadolu Efes

Business Process Management with WORX

Faster, fully traceable and consistent business processes across all regions — with complete audit trails and measurable SLA compliance.
DIGITAL TRANSFORMATION
Anadolu Efes

Order Management Transformation in E-Retail

Streamlined operations, higher customer satisfaction through timely and accurate deliveries, and full visibility across all order channels.

Facing a similar challenge?

First consultation is free.

Get in Touch →