Frequently Asked Questions

Our two primary service offerings are Software Development and Business Intelligence & Analytics, Database Consulting, IT Infrastructure, and Cloud Management. In Software Development, we design, develop, and optimize customized applications and solutions to meet our clients’ technological needs.

Under the Business Intelligence & Analytics umbrella, we provide comprehensive analysis, data visualization, and consulting services that enable businesses to extract valuable insights from their data and make informed decisions. Additionally, we offer Database Consulting services to assist companies in the installation, management, and optimization of their databases. Our expertise in IT Infrastructure and Cloud Management allows us to aid businesses in building and managing their technological foundations, ensuring seamless operations.

• Business Intelligence (BI)
• Software Development
• Database Consulting
• Infrastructure Management
• Cloud Services
• Managed Services
• IT Consulting & Advisory
• Database License Management
• IT Outsourcing
• Mobile Development
• Web Development

We address a variety of business challenges through our services:

• Enhancing decision-making with Business Intelligence solutions
• Streamlining operations and increasing efficiency through Software Development
• Optimizing data management and performance with Database Consulting
• Managing IT infrastructure for improved reliability and performance
• Enabling scalability and cost-effectiveness with Cloud Services
• Providing comprehensive IT support and management with Managed Services
• Offering strategic guidance and expertise with IT Consulting & Advisory
• Ensuring compliance and effective management of Database Licenses
• Reducing operational burdens with IT Outsourcing
• Expanding customer engagement and accessibility through Mobile Development
• Creating impactful online presence and applications with Web Development

Please let us know if you’d like more details or information about how we can address specific challenges in your business.

Core Services are the fixed, foundational resources included in every Fully Managed IT Service Level Agreement:

• vCIO (Virtual Chief Information Officer): Strategic alignment, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
• Managed Services Concierge:Your central point of contact for all account details. A trusted advisor acting as a liaison between your vCIO and the service team, handling inquiries about IT services, invoices, and any technology supporting decision-making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools: Comprehensive tools including Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance: Direct interaction with your other technology vendors for incident remediation, ticket opening, request escalation, or incident resolution within your IT environment. This covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services: Sourcing products exclusively from authorized channels, recommending business-class solutions, identifying configuration options, managing licenses and warranties, and ensuring the authenticity of all products.
• Network Management: Monitoring, administration, reporting, domain name and SSL certificate management, remote incident remediation, and on-site incident remediation.
• Database Consulting: Expert guidance for installation, management, performance enhancement, and security of your databases.
• Infrastructure Management: Optimization and securing of your technological foundation for smooth operations and sustainable growth.
• Custom Software Development: Creation of tailored software solutions to perfectly meet your business requirements.

For clients with multiple locations or expanded network management and vendor technical assistance needs, additional core services charges will apply.

Deka Technology collaborates closely with growing businesses that aim to implement a proven, standardized, and best-practices-based IT process, aligning strategy and budget to enhance performance while mitigating risks.

We specialize in crafting and maintaining robust, seamless, and secure IT systems. Our approach involves active engagement and guidance through regular Strategic Business Reviews, where our vCIO collaborates with clients.

At Deka Technology, we limit the onboarding of new clients to two per month across most of our locations. This deliberate approach allows us to establish comprehensive, data-driven quality controls, providing our clients with increasing operational leverage throughout our partnership.

Deka Technology is inherently responsive. We collaborate with businesses that value a standardized approach to the architecture and lifecycle management of their IT systems.

This alignment allows our clients to benefit from business-optimizing technology that doesn’t require constant reactive interventions, giving them more time to focus on their business growth.

We offer direct support access to users, avoiding bottlenecks and enabling us to gather insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes customer concerns and response times based on P1, P2, P3, and P4 levels. A significant server or cloud application outage is classified as a P1.

The result is akin to the concept of compound interest. Investing in the process over time enhances both service quality and responsiveness. Without investment (or starting too late), catching up becomes impossible.

Deka Technology operates independently of industry constraints, yet we have amassed years of experience across numerous sectors, including, but not limited to:

– Finance and Banking
– FMCG (Fast-Moving-Consumer-Goods)
– Healthcare and Life Sciences
– Manufacturing and Engineering
– Retail and E-commerce
– Information Technology
– Telecommunications
– Energy and Utilities

We adapt our expertise and solutions to address the distinct challenges and needs of each sector, ensuring our clients receive tailored, impactful services that align with their specific requirements.