AXA Partners, with 30+ years’ experience, specializes in assistance solutions for Vehicle, Travel, Health, and Housing. They tailor inclusive, innovative solutions aligned with market trends, prioritize customer needs, and cultivate long-term relationships as valued business partners.
Partnerships
Employees worldwide
Dedicated call centres
Customer complaints about abandoned tows down
The Challenge
With over 30 years of experience, AXA Partners is a leading provider of assistance solutions in the fields of vehicle, travel, health, and housing. The company has consistently prioritized the development of innovative, customer-centric solutions. As a globally recognized player in the insurance industry, AXA Partners has a well-established history of collaboration with insurance companies. This project focused on the intricate challenge of enhancing industry visibility, ensuring customer satisfaction, and measuring key performance indicators (KPIs) for towing companies operating in major metropolitan areas. The development of this application was driven by the explicit demands of insurance companies.
The challenge was highly multifaceted, necessitating the creation of an innovative solution capable of capturing industry attention and fostering customer contentment. Key aspects included elevating industry awareness, guaranteeing customer satisfaction, meticulously monitoring essential KPIs such as distance to the incident, arrival time, photo capture, and total working hours of towing companies, and fulfilling the specific requirements of insurance companies.
AXA Partners embarked on this journey with a commitment to innovation and customer-centricity, focusing on developing a tailored mobile application. This application not only exceeded the expectations of the insurance industry but also significantly enhanced customer satisfaction. Furthermore, it provided invaluable insights into KPIs for towing companies, effectively addressing the intricate challenges of the project.
What did
Deka Technology do
After a detailed analysis and design phase, delivery of the following high-level scope was raised:
- Deka Technology developed a user-friendly interface that allows tow truck drivers to use the mobile app seamlessly, even while wearing gloves.
- An advanced Backoffice system was created to simplify operational management with just a few clicks.
- Google Maps was utilized for tow truck tracking, providing precise location information and real-time tracking capabilities.
- The mobile app was designed to run smoothly on both Android and iOS platforms, ensuring accessibility to a wide user base and versatile application usage.
The Results
- Precise Performance Measurement
- Enhanced Order Tracking
- Reduction in Customer Complaints
- Comprehensive Online Tracking
- Improved Statistics and Insights
The technology that we use to support Axa Partner
.net Core
React
React Native
Maps Platform – Google Services
